GrafiloSupport
Quick answers first. If yours is not here, write to support@grafilokeyboard.com and say which phone and Android version you use.
Setup
How do I turn Grafilo on?
Open Android Settings, search for "On-screen keyboard", turn on Grafilo, then pick it as your keyboard the next time you type. The app walks you through this on first launch.
Why is the download so big?
Kip's AI model lives on your phone, so it has to be downloaded once. That is what lets Grafilo work without the internet and keep your words private. Use Wi-Fi if you can. You can leave the app while it downloads.
The download stopped.
Check your connection and open the app to try again. It continues from where it stopped. If you chose Wi-Fi only, it waits until you are on Wi-Fi.
Using Kip
Kip is Grafilo's built-in assistant. Tap the AI bar above the keys to use it.
Kip is slow the first time.
The first use after setup can take a moment while Kip gets ready. After that, actions are quick. Keeping the app open until "Kip is ready" appears avoids the wait.
How do I steer a Reply?
Tap Reply, then "Use my note" and type a few words such as "say yes after 2". Kip writes the message for you. Tap Reply again for another version.
Which languages does Grafilo support?
Twelve: English, Spanish, French, German, Italian, Portuguese, Dutch, Czech, Korean, Chinese, Japanese and Arabic, with 27 regional variants such as US, UK and Indian English. You can type, speak and translate in all of them, and mix them in one message. Kip's voice clean-up is fully tuned for English, Spanish, French, German, Italian, Portuguese, Dutch and Czech, and works for Hinglish too. Korean, Chinese, Japanese and Arabic are in beta: Kip helps, but it can miss a spoken correction or drop a word, so check the text before you send. Undo in the voice panel brings back exactly what you said.
Free trial and unlock
Is Grafilo free?
The keyboard is free. Kip and voice typing are free to try for 7 days or 100 uses, whichever comes first. If you have used them fewer than 15 times, the trial carries on until you have. After that, a single one-time purchase in Google Play unlocks them for good. There is no subscription and no account.
I bought the unlock on another phone.
Open Grafilo, choose "Free trial and unlock" and tap "Restore purchase". It uses the Google account that bought it.
Other apps
My banking app does not open while Reply's accessibility service is on.
Some banking apps refuse to run next to any accessibility service. Turn the Grafilo accessibility service off in Android settings while you use them. The keyboard and the other AI actions keep working.
Your data
Is anything I type sent anywhere?
No. The AI and voice typing run on your phone. See the privacy policy for details.
How do I remove everything?
Uninstall the app, or clear its storage in Android settings. This removes the models, your settings and learned words.